How to set up cronjobs for Hesk
Follow the instructions below to set up cronjobs for your Hesk help desk.
Cronjob for email notifications of overdue tickets
- Log in to your Hesk admin, copy the URL Access Key at Admin panel > Settings > Help desk > Security > URL Access Key
- Log in to your FastCron account
- Click the new Cron Job button
- Enter the URL to call:
replace https://example.com/hesk/
with your Hesk URL
- Select When to call: Every 12 hours
- Click Save & run.
Cronjob for IMAP fetching (email to ticket)
- Click the new Cron Job button
- Enter the URL to call:
replace https://example.com/hesk/
with your Hesk URL
- Select When to call: Every 5 minutes
- Click Save & run.
If you have a premium account, you should set it to run every minute or faster.
Cronjob for POP3 Fetching (email to ticket)
- Click the new Cron Job button
- Enter the URL to call:
replace https://example.com/hesk/
with your Hesk URL
- Select When to call: Every 5 minutes
- Click Save & run.
If you have a premium account, you should set it to run every minute or faster.